Delivery Information

Delivery

We currently deliver to the UK and Republic of Ireland. Within the UK we deliver to Mainland UK, Northern Ireland, Scottish Offshore Islands, the Isle of Man, Channel Islands and Isles of Scilly.

We are sorry but we are unable to deliver to BFPO or PO Box addresses.

Orders delivered to anywhere in the UK will be charged at £3.95 per order and orders delivered to the Republic of Ireland charged at €4.20. At certain times we may offer free delivery on either individual items or orders.

We will typically aim to get your product to you within 3-5 working days if delivering to the UK and 4-6 days to the Republic of Ireland. However, items we personalise for you are likely to take longer.

 

Shipping

How long will delivery take?

The delivery time scale will depend on the type of product you have purchased from us. We will clearly communicate to you the delivery time scale on the product page and on your order confirmation.

We will typically aim to get your product to you within 3-5 working days if delivering to the UK and 4-6 days to the Republic of Ireland. However, items we personalise for you are likely to take longer.

 

Where do you deliver to?

We currently deliver to the UK and Republic of Ireland. Within the UK we deliver to Mainland UK, Northern Ireland, Scottish Offshore Islands, the Isle of Man, Channel Islands and Isles of Scilly. We are sorry but we are unable to deliver to BFPO or PO Box addresses.

 

How much will delivery cost me?

Orders delivered to anywhere in the UK will be charged at £3.95 per order and orders delivered to the Republic of Ireland charged at €4.75. At certain times we may offer free delivery on either individual items or orders. These will vary day to day but will be clearly signposted on our product pages.

 

Can I track my delivery with the courier?

Yes, we provide a facility to track many of the items you order but there are some exceptions within our personalised product range. In your order confirmation email we provide a link called "Track your order" but you can also access this by logging into My Account and clicking into "Where is my order?" If you have any queries relating to your delivery please contact our Customer Service team.

 

What time will my delivery arrive?

We are unable to specify a delivery time for your order.  If you are not in when the courier calls they will leave a card with instructions for re-scheduling your delivery.

 

Will I receive all of my items in one parcel?

Wherever possible we will despatch your order in one parcel, however there will be occasions when size, weight or volume of items ordered means we are unable to combine them.  In these instances we will send your order to you in multiple parcels.  The parcel content note will indicate which parcel number you have received.

 

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