Privacy Notice


Privacy Policy

When using the Homeware.Direct website you will be asked to provide information about yourself. This information is needed to process and deliver the goods you have ordered.

We will ask for your name, e-mail address and postal address. These details will enable us to process your order and contact you in the event of any queries. We will also ask for your telephone number, so that we can contact you urgently in the event of any problem with your order. We will communicate with you by e-mail or telephone.

We may also use the information we hold to notify you of important changes, new services and special offers. You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.

By using our site you consent to the collection, retention and use of this information by Homeware.Direct. The information that you provide to Homeware Direct is also available to our distributor Kleeneze and is only accessible to them and will not be shared with any other third party.

Any changes to our privacy policy will be notified on this page.

Telephone calls may be recorded or monitored. This helps to ensure we provide you with the highest level of service and maintain our quality standards.


Cookie Policy

What Are Cookies?

Cookies are small text files that are transferred to your computer when you visit websites. We use them to enhance your shopping experience, so we can ensure our site works fully for you, and so you see our best offers, we recommend they are enabled.

Using Cookies At Homeware.Direct

Our website provides the best service for you when cookies are enabled, by turning on cookies you are ensuring our site works fully to the benefit of you. Without them, important aspects of our site may not work properly and we can check that our site is working properly for you. We will however always honour your preferences and will only read or write to cookies based on the settings chosen on your browser.

What Do Cookies Do To Enhance My Shopping Experience?

With our cookies, we learn about your shopping behaviour in regards to what categories and products you like to browse. Other features of what cookies can do to enhance your experience on our website are listed below:

Store the contents of your shopping basket as you progress through our website and checkout

Enables you to log in to our website so you can manage your account

Customise the offers, products and content we display to you.

Are Cookies Safe?

Cookies are completely safe, they don't harm your computer and they do not store any information that can be used by others such as email address and payment details. With the data we collect to enhance your viewing experience we will never pass on to a 3rd party.

The Cookies We Use

We use several different types of cookies that are bundled under different categories that are listed below:

Strictly Necessary Cookies - These cookies are essential to make sure key features of our website function properly, such as the shopping basket and account log in.

Customer Cookies - These cookies remember what products were added to your basket and ensure that the customer is shown the most important offers relating to their browsing history.

Analytic Cookies - These cookies tell us how our customers use our website which helps us gather information on how we can improve our website in regards to content, products and offers.


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