Refund Policy

Refunds

You can return your item for any reason, at any time within 30 days of receipt, for a full product refund, provided the goods are unused and in their original packaging. Please be advised that there are some exceptions to items you can return.

  • All personalised items, unless the product is faulty or the personalisation is not as you instructed, are excluded from our 30 day return period, as is
  • pre-recorded material, software and, where the seal has been broken, fragrances.
  • Mobile phones are also non-returnable if activated.
  • For reasons of health and hygiene, earrings for pierced ears and body bars are also excluded from return. You may only return these items if faulty or damaged.
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

     

    Cancellation Rights

    In the event that you change your mind and you want to cancel your order, you must notify us within 14 days of receipt of the purchase. If you have received the goods then you should not use them and should return them in their original packaging. Any cost in returning them will fall upon you, the consumer. For all goods cancelled and returned to the address below, the original purchase price paid by you (including the cost of standard delivery) will be promptly refunded to you, as in accordance with the Distance Selling Regulations. Refunds will be credited to the card that made the original purchase.

     

    Our returns address is:

    Homeware.Direct

    380 Lowedges Road

    Sheffield

    South Yorkshire

    S8 7JF

     

    Be advised you can only cancel an item if you have not used the item. Any item which has been personalised for you cannot be cancelled. This does not affect your statutory rights.

    Our systems begin processing your online orders as soon as they are placed. It is not possible to change or cancel orders once they have been placed. If you wish to cancel any item(s), you will need to wait for your order to be delivered. You may then return your item(s) direct to us using our normal returns policy.

     

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