Shipping & Returns

Shipping

How long will delivery take?

The delivery time scale will depend on the type of product you have purchased from us. We will clearly communicate to you the delivery time scale on the product page and on your order confirmation.

We will typically aim to get your product to you within 3-5 working days if delivering to the UK and 4-6 days to the Republic of Ireland. However, items we personalise for you are likely to take longer.

 

Where do you deliver to?

We currently deliver to the UK and Republic of Ireland. Within the UK we deliver to Mainland UK, Northern Ireland, Scottish Offshore Islands, the Isle of Man, Channel Islands and Isles of Scilly. We are sorry but we are unable to deliver to BFPO or PO Box addresses.

 

How much will delivery cost me?

Orders delivered to anywhere in the UK will be charged at £3.95 per order and orders delivered to the Republic of Ireland charged at €4.75. At certain times we may offer free delivery on either individual items or orders. These will vary day to day but will be clearly signposted on our product pages.

 

Can I track my delivery with the courier?

Yes, we provide a facility to track many of the items you order but there are some exceptions within our personalised product range. In your order confirmation email we provide a link called "Track your order" but you can also access this by logging into My Account and clicking into "Where is my order?" If you have any queries relating to your delivery please contact our Customer Service team.

 

What time will my delivery arrive?

We are unable to specify a delivery time for your order.  If you are not in when the courier calls they will leave a card with instructions for re-scheduling your delivery.

 

Will I receive all of my items in one parcel?

Wherever possible we will despatch your order in one parcel, however there will be occasions when size, weight or volume of items ordered means we are unable to combine them.  In these instances we will send your order to you in multiple parcels.  The parcel content note will indicate which parcel number you have received.

 

Returns

How long does it take to process the return?

All necessary refunds will be processed on receipt of the items back into our Customer Services. Please allow up to 7 working days for any refund to be paid to you.

 

Is there anything that I cannot return?

Please be advised that there are some exceptions to items you can return:

  • Any products that we have personalised for you, unless the product is faulty or the personalisation is not as you instructed

  • Any pre-recorded material, software and fragrances where the seal has been broken

  • For reasons of health and hygiene, earrings for pierced ears and body bars are also excluded from return. You may only return these items if faulty or damaged

  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

  • Mobile phones are also non-returnable if activated.

     

    How do I return an item?

    Simply return the item with your order date and order number written on the outside of the package to;

    Customer Services Team

    380 Lowedges Road

    Sheffield, S8 7JF

    South Yorkshire

    Please contact our Customer Services team on 0780 5311153 or send us an email to info@homeware.direct

    if the item contains liquids;

    the item is large in size;

    or the item was purchased more than 30 days ago.

     

    When returning an item we ask that you

    Print our Customer Services address shown above on the outside of your parcel, together with the order date and order number.

     

    How long do I have to return items?

    You can return your item for any reason, at any time within 30 days of receipt, for a full product refund, provided the goods are unused and in their original packaging. Please be advised that there are some exceptions to items you can return. Please click here to find out more.

    All personalised items are excluded from our 30 day return period, as is pre-recorded material, software and fragrances where the seal has been broken. Mobile phones are also non-returnable if activated. For reasons of health and hygiene, earrings for pierced ears and body bars are also excluded from return. You may only return these items if faulty or damaged.

    All products sold by us are guaranteed for a period of 12 months from date of purchase. If your item becomes faulty during this period please contact us for further advice. Our warranty does not cover wear and tear or faults that were pointed out prior to purchase.

     

    Do you refund the delivery charge?

    The cost of any return postage is the customers' responsibility and will not be refunded unless the item is defective or the order is incorrect. In these instances the item is defective or is incorrect please contact our Customer Services team and ensure you retain your receipt.

    We recommend that you return your items via recorded delivery as we cannot be held responsible for returned items that are lost in the post. Please send items with a value in excess of £50 by Royal Mail Special Delivery or other suitable insured returns haulier.

     

    What if my order is damaged or incorrect on arrival?

    If your order is damaged, faulty or incorrect on arrival then please contact our Customer Services team straight away.

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